Transparent pricing with ZIM-IT
At ZIM-IT, we are committed to fair and clear pricing for all our services in Lusaka, Zambia. We address common transport challenges head-on, ensuring safety, reliability, and honest charges for every journey.
How we charge for our services
Our pricing model is designed to be straightforward and competitive, tackling key concerns in the Zambian transport market:
Safety concerns addressed
We prioritise the safety of both passengers and drivers. Our transparent pricing contributes to a secure and regulated transport environment, ensuring peace of mind for everyone.
No more overcharging or hidden fees
With ZIM-IT, you see your fare upfront. Our integrated AI systems and live GPS tracking ensure that pricing is accurate and fair, eliminating unpleasant surprises.
Reliability and convenience built-in
Our pricing reflects the consistent quality and reliability of our services. We strive to provide convenient transport options that you can always depend on.
Regulation and fair practices
We aim to set a new standard for regulated and fair practices within the informal transport sector, providing a trustworthy service that benefits our entire community.
Understanding your fare
Our AI integration systems and live GPS tracking allow us to calculate your final price automatically and display it upfront before you confirm your booking. This ensures predictability and fairness, with minor adjustments only if the actual route or time differs significantly due to traffic or route changes.
| Fare component | Description |
|---|---|
| Base fare | A starting amount depending on the ride type. |
| Distance | Charged per kilometre. |
| Time | Charged per minute (especially in traffic). |
| Demand multiplier | During peak hours, bad weather, or high-demand events, a transparent surge factor may apply (clearly displayed). |
| Location-specific factors | Pickup/drop-off in high-traffic or remote areas. |
| Vehicle type | Premium or larger vehicles have higher rates. |
| Promotions or discounts | Any applicable promotions or discounts will be factored in. |
Ride options and rewards
ZIM-IT offers a range of ride options to suit different needs and budgets, alongside exciting discounts, loyalty programmes, and special rates for frequent riders. Get the best value with us!
| Ride type | Description |
|---|---|
| ZIM-IT standard | Reliable, affordable rides in everyday vehicles. |
| ZIM-IT premium | Newer, more comfortable cars with higher-rated drivers (e.g., for business or special occasions). |
| ZIM-IT XL / executive | Larger vehicles for groups, families, or extra luggage. |
| ZIM-IT green | Hybrid/electric vehicles where available. |
| Airport transfers | Dedicated services for airport travel. |
| Rewards and discounts | Details |
|---|---|
| Loyalty points | Earn points for every ride, redeemable for discounts. |
| Referral bonuses | Bonuses for both the referrer and the new user. |
| Subscription passes | Weekly or monthly passes for frequent commuters. |
| Promotions | Targeted promotions, first-ride discounts, and festive season offers. |
You can track your rewards and available discounts directly in the ZIM-IT app.